Survivor-centered approach

  • 1
  • 2
  • 3

Behaviour

Leaders ensure that processes to report safeguarding incidents or concerns, including referral pathways (e.g. to support services), are informed by victim and survivor feedback and that their wellbeing is prioritised.

Discuss the behaviour

Consider how the behaviour relates to your working environment and your interactions with colleagues and others outside the organisation. Pose your own questions where relevant and make notes on your discussion.

Questions for you to consider

  • What is your role in ensuring that the experiences and views of victims and survivors are genuinely shaping the design and implementation of safeguarding reporting processes?

  • How have victims and survivors been involved in the design of feedback mechanisms to your organisation (on safeguarding issues and more generally)?

Action section icon

What actions would you implement to make a change?

Using what you discussed, decide what actions you plan to take as an organisation. Note down who is accountable for ensuring these are implemented and when you aim to achieve them. Note that the "Actions for leaders" are a starting point, not an exhaustive list. You can add specific actions that are relevant to your organisation.

Glossary of terms used

Leaders

When we speak about “leaders” we mean those people within an organisation that have the authority and power to make decisions and allocate resources. Depending on the organisation, this could be a CEO, directors, senior management teams, country directors, safeguarding leads or other decision-makers.

Safeguarding

Safeguarding is about all the preventative and responsive measures we take to ensure we do no harm to anyone in our organisation and anyone we come into contact with as part of our work. This tool was developed with tackling sexual exploitation and abuse and sexual harassment (SEAH) in mind, but is applicable beyond that.You can find a more comprehensive definition on the Bond website

Referral pathways

Referral pathways outline the various mechanisms or support services that victims or survivors may be referred to for ongoing support. Assistance and support can comprise medical care, legal services, support to deal with the psychological and social effects of the experience, and immediate material care such as food, clothing, emergency and safe shelter, as necessary. Provision of assistance services is entirely independent from any additional procedure or action taken on the allegation. Referral also includes referral to informal community-based support.

Victims or survivors

It should not be the responsibility of victims or survivors within a community to come forward to tell an organisation about safeguarding incidents or concerns. Organisations should proactively build lines of communication to identify issues at a lower level before they escalate, and enable victims to be heard when harm has occurred. Victims and survivors should never be made to feel obliged to share their experiences.